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I uploaded some dwfx and dwf files generated from Revit Architecture 2011 to the cloud. Each contained 2D and 3D views. The cloud then 'processes' them for about an hour to create a preview, but then an error comes back saying it failed to create a preview for the file. The two dwf's were 3MB and 9MB respectively. I tried then to open them on my ipad 2 with Design Review Mobile but could not. The raw files open just fine in Design Review on the machine that created them.
I also have a 500Kb dwfx file with a single 3D view now being processed (after being uploaded 25 min ago) and just uploaded a 1.4 MB 2D only dwfx document which is also still processing.
Does anyone have experience with this? Is there some setting which I failed to take care of to make this work better? Is an hour a normal amout of time for the cloud to process a dwf file that was uploaded to it?
I’m
confused
dwfx preview fails on the cloud
Official
Response
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I have two things I'd like to cover.
1 - For those of you having trouble with files...
Please read the entirety of this post, as it give you insight into why your files aren't loading in the app.
If you are not able to resolve the problem with the information provided and would like to have a file analyzed, please send it to feedback.design.review.mobile@autodes.... Please be sure to include any error messages that you are seeing. This helps us to more quickly identify the problem.
2 - Current app limitations (Response to Gabriel's questions)
There are two ideas under 'limitations'. The first are translation limitations (e.g., certain file attributes that we can't process yet for viewing in the app, causing the prep process to fail). For example, DRM-protected files are currently not supported on Autodesk Cloud, so documents with DRM-protection can't be viewed in Design Review mobile. Password-protected files are not supported either. When files fail the preparation process, either:
(a) There is no "View" button available on the document details page, or
(b) After pressing "View", an error appears stating "The document you are trying to view was not processed completely..."
Also, if the translation service goes down, as it did at the beginning of this thread, the issues you will see are the same as what I stated above. Hopefully, we'll keep that from happening again.
The second type of limitation focuses on the mobile device; more specifically, the device's amount of available memory (RAM). These issues cause the error message: "The page you are attempting to view is too large to be displayed on your device." If you are seeing this message, the file translated successfully, but your device doesn't meet the memory requirements to display it. If you try to view the document on Autodesk Cloud in a desktop browser, it will probably work (though it may be very slow if it is a very complex file). A list of iOS device memory limits is listed in the following thread:
http://feedback.autodesk.com/cloudser...
How the memory limit is affected by:
Size - There is no specific file size limitation in MB. I've seen 2MB DWF files with large embedded rasters or DRM protection will fail while one of our 100MB test files ran fine on an iPad 2.
Number of sheets - There is no sheet limit. The app (and Autodesk Cloud) treat sheets as essentially separate as far as viewing is concerned. In fact, having more sheets, each with less design data, will likely increase the chances that each sheet will work correctly on your mobile device.
Embedded bitmap images - This is an area where performance is much worse than we'd like. We hope to lessen this limitation in the future. Unfortunately, I have no concrete information about how big of a raster is likely to cause a document to be unviewable. However, if you remove the raster image or split several design pieces with rasters across multiple sheets, they are more likely not to hit the memory limit.
In Conclusion
If you are trying to get around the first issue (server-side translation issues), send us the file and we'll try to see what is happening. We might be able to provide some advice, or, at the very least, we'll be alerted to the problem if we don't already know about it.
If you are trying to get around the first issue (iOS device memory limitations), try to spread your design data across multiple sheets. If you're stumped, send it to us and we'll try to help. Again, the e-mail address is feedback.design.review.mobile@autodes....
As for Gabriel's final comment: no, pairing down DWF files to "get them to work" is not how we intend the app to be used. We hope to iron our these issues and others in future releases of the app and updates to Autodesk Cloud.
I hope that this clarifies the situation somewhat. Thank you all for using our service.
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Ok, so all 4 files I tried to upload to the cloud failed to generate a preview, which means I can't open them on the ipad. Even dwfx files with 2d only views. Any thoughts?Comment -
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Hi Andy-
Can you send me a couple of these files to reproduce on my machine?
Thank you,
Tony -
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how do I send it to you?
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EMPLOYEE
I’m
thankful
Andy-
Thanks for sending me your dwfs for testing. It turns out we may be experiencing an outage on the service that handle processing these files to make them viewable on web and mobile. Our engineers are working on it now and I will let you know when the service is restored.
I have tested your dwfs in our development environment, and they work just fine. Once the service is up again, you should be good to go!
Thanks for your help and patience!
Tony -
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I'm having a similar problem, I think. I just got some dwfx and dwf files uploaded to the cloud. Tried to view on my iPad but I just get an unending "Generating Preview" on screen when I select a file to view. Any ideas? Its Dec 28 at 3:15pm Eastern.
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Antonio stated above that the service that converts them for use on the cloud is down. We are waiting to hear back when it's up again.
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I’m
frustrated
I have the same problem since one week ago... it's impossible to work like this... Autodesk only take care that we pay subscription, but to keep everything working, Autodesk is not so carefull... -
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I’m
frustrated
Service still seems to be down as I am still waiting for the previews to generate on two small DWF uploads
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It appears to be fixed. I uploaded 4 files of various sizes this morning, less than 5 minutes and previews were available and I could see them on Design Review Mobile.
Thanks for your assistance! -
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I’m
thankful
I checked as well and it appears to be working again
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Services are up and running again. Thanks for your feedback and support!
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I’m
sad
They seem to be down again???
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I’m
sad
Actually the system is working just takes an eternity to view???
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I’m
frustrated
I've attempted multiple uploads of a dwf over the past two days and all failed to generate a preview. Is this "service" down again? What is time to expected fix?
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I did 3 yesterday. 1 failed and the other two worked, although took 15-20 min.
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What was the size of the file? How many sheets? What is sheet size? What is content - Arch/Eng/Civil...? Any embedded bitmaps? Preview continues to fail on my upload.
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I’m
frustrated with Autodesk Cloud!
Can someone at Autodesk please provide an explanation of what the Cloud service actually does to prepare a dwf for viewing? What are the limitations of file upload - size, number of sheets, complexity, embedded bitmap images, etc? Why is this upload and preparation for viewing so "hit-and-miss" and basically unreliable? I sure would like to get a better understanding of what I need to do on my end to get this to work properly. Should I parse down my file (28MB/54Sheets) to smaller multiple files? Is this really how this app is intended to be used in the real work and in the field?
Thanks for your response. -
-
I have two things I'd like to cover.
1 - For those of you having trouble with files...
Please read the entirety of this post, as it give you insight into why your files aren't loading in the app.
If you are not able to resolve the problem with the information provided and would like to have a file analyzed, please send it to feedback.design.review.mobile@autodes.... Please be sure to include any error messages that you are seeing. This helps us to more quickly identify the problem.
2 - Current app limitations (Response to Gabriel's questions)
There are two ideas under 'limitations'. The first are translation limitations (e.g., certain file attributes that we can't process yet for viewing in the app, causing the prep process to fail). For example, DRM-protected files are currently not supported on Autodesk Cloud, so documents with DRM-protection can't be viewed in Design Review mobile. Password-protected files are not supported either. When files fail the preparation process, either:
(a) There is no "View" button available on the document details page, or
(b) After pressing "View", an error appears stating "The document you are trying to view was not processed completely..."
Also, if the translation service goes down, as it did at the beginning of this thread, the issues you will see are the same as what I stated above. Hopefully, we'll keep that from happening again.
The second type of limitation focuses on the mobile device; more specifically, the device's amount of available memory (RAM). These issues cause the error message: "The page you are attempting to view is too large to be displayed on your device." If you are seeing this message, the file translated successfully, but your device doesn't meet the memory requirements to display it. If you try to view the document on Autodesk Cloud in a desktop browser, it will probably work (though it may be very slow if it is a very complex file). A list of iOS device memory limits is listed in the following thread:
http://feedback.autodesk.com/cloudser...
How the memory limit is affected by:
Size - There is no specific file size limitation in MB. I've seen 2MB DWF files with large embedded rasters or DRM protection will fail while one of our 100MB test files ran fine on an iPad 2.
Number of sheets - There is no sheet limit. The app (and Autodesk Cloud) treat sheets as essentially separate as far as viewing is concerned. In fact, having more sheets, each with less design data, will likely increase the chances that each sheet will work correctly on your mobile device.
Embedded bitmap images - This is an area where performance is much worse than we'd like. We hope to lessen this limitation in the future. Unfortunately, I have no concrete information about how big of a raster is likely to cause a document to be unviewable. However, if you remove the raster image or split several design pieces with rasters across multiple sheets, they are more likely not to hit the memory limit.
In Conclusion
If you are trying to get around the first issue (server-side translation issues), send us the file and we'll try to see what is happening. We might be able to provide some advice, or, at the very least, we'll be alerted to the problem if we don't already know about it.
If you are trying to get around the first issue (iOS device memory limitations), try to spread your design data across multiple sheets. If you're stumped, send it to us and we'll try to help. Again, the e-mail address is feedback.design.review.mobile@autodes....
As for Gabriel's final comment: no, pairing down DWF files to "get them to work" is not how we intend the app to be used. We hope to iron our these issues and others in future releases of the app and updates to Autodesk Cloud.
I hope that this clarifies the situation somewhat. Thank you all for using our service. -
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I'm not having any issues. Just takes a while to upload.
I think this is a great start to cloud technology for Autodesk. Well done. -
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The upload time is another area we hope to improve going forward. Thanks for the positive feedback!
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I’m
optimistic
First and foremost, I'd like to thank Michael Riley for his prompt, honest and informative response to my questions and concerns. This kind of feedback and attention to customers is greatly appreciated and has restored my confidence in Autodesk's Cloud services.
Here is what I did to "fix" my problem. My primary workstation is running WinXP and Firefox as web browser. Following my problems I had a thought to try this on our new machine running Win7 and InternetExplorer9. But before doing so I tried an upload on our primary w/s again - it failed to generate preview as it had multiple times before.
After copying my work file to a USB, I uploaded the same dwf file to the cloud from our new workstation (Win7/IE9) and it worked! I verified that I could view the file and mark it up using our iPad2.
Unfortunately I don't have the time to research why the preview generates successfully through the Win7/IE9 machine but works only sporadically through the WinXP/Firefox9.01 machine. I'll leave it to the experts at Autodesk.
Thanks again, Michael. -
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I successfully added 2 .dwfs on Feb. 27. Those two small projects are still viewable on the desktop and the mobile device.
I uploaded a few new files today, but none of them were available for viewing. I used the same technique I used to upload the two view-able files.
This reply was created from a merged topic originally titled
there was a problem generating previews or preparing for viewing.-
The issue appears to be resolved. Thanks for working so hard to make this thing great!
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Glad to hear this is working better for you.
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generating preview....... sometimes it takes even 6 hours before I can view a small file ( up to 1.5MB)
This reply was created from a merged topic originally titled
slower than christmas..... -
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I’m
frustrated
I have been exporting .dwfx files from Revit with 3D views and 2D sheets. I upload the file to the cloud and share it with the architect I'm working with, she opens it on her iPAD for client meetings.
A week ago the .dwfx files stopped working, they work fine on my desktop in ADR, but when she tries to open them through the cloud on her iPAD with the Design Review app, there is an error message saying there is a problem either with the file not uploading fully, a problem with the autodesk server, or the file is corrupt.
I have tried re-uploading the file, exporting new files and uploading those. Uploaded .dwf instead of .dwfx, but so far nothing is working.
She can still open files from a week and a half ago, but any new files will not open. (file sizes from 10MB-45MB). I haven't been doing anything differently when I export the files from Revit and cannot figure out why these new files are not working...
This reply was created from a merged topic originally titled
Problems viewing dwf on iPAD. -
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I have uploaded several large plan set .dwfx files, but the "cloud" never seems to be able to process them. This is frustrating because I like the workflow that Design Review promises. However, I am unable to move from .pdf because of the inability of the software to function.
This reply was created from a merged topic originally titled
Cloud not processing. -
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Steve
What operating system are you using and what Internet explorer version?
Paul -
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I uploaded a 200 MB dwf created in Civil 3D 2012. The dwf will not View in 360. The message "Missing Graphics" appears, which further says "the file was not processed completely, there may be a server problem..."
Is this due to the file size? It finished uploading 40 min ago, and still won't view. The file is big due to a detailed aerial raster image covering a large area.
My goal is to view the dwf and make simple edits on an ipad using Design Review (or other?). Is there a better way to do this? Can I put the dwf on the ipad locally? I've experimented with AutocadWS already with no success.
Thanks in advance,
Chad C. Fabre PE
FABRE ENGINEERING
This reply was created from a merged topic originally titled
File too big? "Missing Graphics" ERROR in 360. -
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Hi Chad
It all depends on when you upload the file.
If there are a large amount of users it seems to have trouble uploading the viewable dwf images.
I'm in Australia and its not to bad due to probably the lack of users during day time here.
I'd suggest to try and set an automated upload time in the early hours of the morning your time. But don't tell too many people.
My guess anyways.
Regards
Paul -
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I tried with a smaller (8 MB) dwf, which uploaded to 360 fine, but then took an hour or so to process & download to ipad. Worse, the conversion made the aerial lose all detail quality (in Design Review).
Apparently there is no way to copy the dwf directly to the ipad. You have to upload it to the cloud, then download it, which downgrades the quality. Not only is this process stupid, it makes it the whole thing unusable (for me).
I assume this is a limitation of the ipad. Do other pads have the same problem?
I guess I'll continue to lug around the laptop for now. -
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Chad,
Currently, the Design Review mobile app is designed only to be used with Autodesk 360. Direct viewing if DWFs is a feature we are investigating.
If you send us a file that exhibits the raster quality downgrade to the e-mail below, we'll look into the problem:
feedback.design.review.mobile@autodes...
Thanks,
Michael -
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I’m
Confused
Hi, i've just uploaded a DWF and a DWFX file to the Autodesk Cloud with the intention of viewing them on my iPad version of Design Review. Unfortunately, although i can see the two documents in the cloud folder, it doesn't give me any options to actually open the files (both approx 1.3Mb). Any suggestions?
Thanks
Matt
This reply was created from a merged topic originally titled
Unable to view Autodesk Cloud Files using Design Review on a New iPad.-
If your file didn't eventually become available, information here should help you sort out the problem. If not, you can send us a sample file using the e-mail address at the top of this post. Thanks, Michael
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Download it instead
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I’m
frustrated
I've dunked this file down to just 250k and tried a variety of qualities and dwf vs. dwfx and even changing the page size from Arch D to a letter size, but I still get the same error. Is there some other setting I can manipulate to make this work?
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Timothy,
Send us the file at feedback.design.review.mobile@autodes... and we'll take a look.
Michael -
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I’m
a li'l disappointed
It's working now. I'm trying some larger files. There does seem to be a correlation between uploading successfully and the file in question being located on a local workstation instead of a file server. Or not.
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Hi Timothy,
Just checking... did you find any problems in your recent tests from 2 days ago? If there's any other observations too, please let us know. -
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Hi Guys
I am not an author of any AutoCAD documents. Instead I get the drawings sent to me in DWF format. I have downloaded ADR onto my Samsung Galaxy Tablet 10.1. However I cannot open a dwf attachment from an email. I have opened a Autodesk 360 account and can upload a drawing (file) to the account and can then find it on the tablet but cannot seem to get it large enough to view properly. My plan is to eventually only carry my tablet around rather than a whole stack of paper copy drawings. I run multiple construction projects at once and hoped the tablet was the way to go with this issue. Any help or advice would be appreciated. My geek speak is not too hot.
Many thanks
Ian
This reply was created from a merged topic originally titled
Email opening and uploading issues. -
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Hey Ian, this sort of paperless workflow is exactly the sort of thing we hope products like Design Review mobile will enable! However at this time we do not support opening email attachments in Design Review mobile, its a known user request we will add your request to as well. The current supported workflow is to upload the document to your Autodesk 360 documents account to view them on Design Review mobile.
Thanks! -
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Hi all,
We have found that there is a problem when trying to view 2D DWF files created from Revit.
We have figured out the source of the problem, and we are working on fixing this bug. We will let you know once it's fixed.
We found this by receiving several problem file from users. If you sent us a file previously, thank you!
Also, if you're still having problems viewing files, please let us know and we'll take a look. -
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I’m
disappointed
26 days ago - and still not working .. good job
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Hi Dirk,
Thanks for posting your update. We are working at sorting out the issues here but it would be helpful if you gave us more details about what you’re seeing. Also can you let us know what you’re creating your DWF or DWFx files in and if they are working at all on the WEB Site.
Last but not least, can you send me a couple examples of files that are not working for you and what they were created in. Also how they are failing. For example do you not get a preview, or do you see the preview, but the View button has an "!" in it?
Please send the files to my first name. last name @ autodesk.com
Thanks again for the feedback and the files. And we are working on these issues, but it takes time to sort out all the issues.
Bud Schroeder
Autodesk Inc. -
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Hi,
We were able to obtained a file that we believe is the root of your problem. We have fixed and tested the fix and it's now push to Production. Please go ahead and re-upload the file you had trouble with and we think this will resolve your issue.
Thank you for your continue use of Autodesk 360 and as always we welcome and feedback you may have.
Best Regards,
Celia -
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I’m
mad!!!!
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I’m
aggitated, to say the least
I'm having the same issue.
I created a 'test' dwg file in AutoCAD 2012 that is a mere 50.4kb in size (all that is in the file is the 0 & def point layer .. a line of text that reads "can you see me now?" .. and (1) 8x10 size layout with no viewport).
I have let it load for viewing (on both my end and customer end .. meaning I have sent it to myself on my personal account (test client) from my work account on 2 different computers) and after 55 minutes the file finally generated a preview on my account (sending). The receiving account (3 cubicles down) never generated a prevew.
The only thing is the generated thumbnail (on my machine) was pure white, no text showing; when I clicked the "view" button (beside the :documents details" button") it took me to a pure white screen, still no text visbale.
When I chose "edit online" .. the text was there and editable, but still not available to the receiving account. (an hour and a half later, the receiving account still was not able to view).
I also tried to upload and send a 174kb file (a very simple floorplan with a few pieces of text) .. I waited for 2 hours and still never got a preview/view on that on either end. I eventually gave up; because I can't sit here wasting my time at work trying to get blood from a turnip.
This means I cannot use the Cloud (which my boss is furious about; because that's why he purchased an AutoCAD subscription for in the first place). How are we supposed to expect our customers to sit on a file fo hours on end before being able to correspond/view it? If a 50kb file takes an hour to process, how long will a 5mb file take?
End Result: This sucks. *thumbs down* This seems a complete waste of almost $6k IMO. -
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Hi Jennie,
Can you zip up both of these files and send them to me? I want to see if I can sort out what is going on here. Send them to my first.last name @ autodesk.com
first.last@autodesk.com
Also what browser version are you using? And is this 32 bit or 64bit?
Thanks in advance for sending the files.
Bud Schroeder
Autodesk Inc.-
I just sent the files to you.
We are using AutoCAD 2012 64bit.
We are using IE9. Version 9.0.8112.16421
Thanks for working on this. -
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EMPLOYEE
EMPLOYEE
EMPLOYEE
