Using windows 8 64-bit in conjunction with Building Design Suite Premium 2014
Every time autodesk 360 is launched, the system tray icon will display for a few seconds then disappear. If I right-click and go to preferences within this few second window, I can get the preferences window to display, but the program just crashes almost immediately. Essentially I cannot run autodesk 360 without the tray icon crashing.
The user had just experienced problems with the ribbon in Autocad Architecture 2014, so we reset ACA.cuix via the CUI window. I was setting up the users autodesk 360 account, and syncing settings for autocad to restore some of the custom settings when I noticed that autodesk 360 wasn't showing up in the system tray.
Here is the not responding error:
Thanks for posting your question to the Autodesk 360 feedback portal. Can you tell us how you are launching Autodesk 360 on this computer? It should start automatically when you start the computer and be running even when AutoCAD is not running. Take a look at Task Manager and see if AdSync.exe is still running. My guess is that it's not.
Not sure if this will make any difference at all, but it's worth a try...
Go to Autodesk Sync system tray icon and right click to select preferences.
Uncheck the "Start Autodesk 360 when I log on to Windows".
Sign out of Autodesk 360
Close all running applications and shot down the computer for about 60 seconds.
Now start the computer up again and go to the %TEMP% folder and delete all the files. Note that you may not be able to delete everything but make sure as much as can be deleted gets deleted.
Now re start the computer one more time. Go back to the Autodesk 360 icon and log into sync. Then set the "Start Autodesk 360 when I log on to Windows".
Let us know if that makes any difference at all. If not we will want to capture the log and DB files to see if there is a hint there.
Thanks again for posting what your seeing.
>>>Every time autodesk 360 is launched, the system tray icon will display for a few seconds then disappear. If I right-click and go to preferences within this few second window, I can get the preferences window to display, but the program just crashes almost immediately. Essentially I cannot run autodesk 360 without the tray icon crashing. <<<
Autodesk 360 is indeed set to start w/ windows, and you're correct it should be running even when autocad is not running. The problem is as soon as it starts, it crashes and no more tray icon. If i right click and go to preferences, it crashes before I can do anything (including start with windows), so I cannot disable this feature. In my descriptions, I was running it from the start menu to get it to reappear, so I could try and click preferences - which is how I found out that it was crashing. Otherwise, the program would appear briefly then disappear from the system tray with no error.
I'll try clearing the temp folder and see what happens, and I'll try to be quick enough to uncheck start with windows before the preferences window crashes.
Ok, sorry for the delay - I'm back in the office now.
Clearing the Temp folder didn't help. With task manager open, I can see autodesk 360 appearing very briefly before disappearing with the tray icon. Adsync.exe does not appear.
I found this in the event viewer:
Faulting application name: AdSync.exe, version: 18.104.22.1682, time stamp: 0x5208d354
Faulting module name: ntdll.dll, version: 6.2.9200.16579, time stamp: 0x51637f77
Exception code: 0xc0000005
Fault offset: 0x0000000000059933
Faulting process id: 0xf8c
Faulting application start time: 0x01cecbf6040f3b47
Faulting application path: C:\Program Files\Autodesk\Autodesk Sync\AdSync.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 44344f32-37e9-11e3-beb4-74d02bc4db1d
Faulting package full name:
Faulting package-relative application ID:
There are a few of those with the same faulting module.
I'll send the log / db files now, but I can't click on preferences / uncheck start w/ windows option because the dialog crashes too quickly.
Just wanted to post an update that Chad is back up and running. It looks to be something related to the user profile but we are not 100% sure. I asked Chad to re name the DB file and we have not seen a crash since. So marking this as solved and thanks Chad for all the great details on the issue and working with us to resolve this. It is much appreciated.
Yes I had the same problem, I renamed the adsynccache.db that didn't help, the adsync.db file was locked, with a program called unlocker I unlocked it and renamed it after that I've started 360 and it worked like it supposed to again with sync errors, but no crashes anymore.